Terms of Service

Navigate Providencia

We want you to have the best island experience. These are the basic rules to ensure everything flows perfectly 👇

Speedboat tours

Reserve your spot

To confirm your tour, we require a deposit of 50% of the total amount.

Climate and reprogrammings

If the weather doesn't allow us to go out, we'll reschedule your tour at no cost.
If you cannot reprogram, we offer you:
An open voucher to use later, or
A partial refund of the credit.

Punctuality

You must arrive at the agreed-upon time.
If you do not show up on time, the tour departs as scheduled and the voucher is non-refundable.

Safety first

Operating under the influence of alcohol is not permitted.
The captain may restrict access for security reasons.

Snorkeling gear

We deliver them ready to use.
We only ask that you return them in the same condition.
In case of damage or loss, a replacement will be charged at new item cost.
💡 Tips to better enjoy your tour
Arrive 10-15 minutes early to avoid any issues.
Use sunscreen (ideally biodegradable 🌱).
He's wearing a cap, glasses, and comfortable clothes.
Protect your phone with a waterproof case.
If you get seasick easily, consider taking something before the tour.
Motorcycle Rental

Before renting

We don't require a license, but you must know how to ride a motorcycle.
Automatic motorcycles require previous experience.

Responsibility

Use is at your own risk.
Any damage must be fully covered (new replacement + associated costs).

Conditions

Do not drive under the influence of alcohol.
It is delivered with a full tank of gas and must be returned the same way.

Duration

The rental is for 24 hours.
Additional hour: $30,000 COP
💡 Tips for your safety
Drive with caution: the roads may be rough.
Wear a helmet at all times.
Avoid driving at night if you don't know the area.
Bring cash for gas if necessary.
Bike Rental

Responsible use

Enjoy it, take care of it, and return it in good condition.
Damages or losses must be borne by the customer.

Duration

24 hours per rental
Extra hour: $10,000 COP
💡 Tips for the tour
Stay well-hydrated during the trip.
Wear sunscreen.
Plan your route before you leave.
Respect pedestrians and local traffic.
Paddleboard

Include

1 board + 2 life vests
Maximum 2 people per table

Conditions

Do not use under the influence of alcohol.
If you are traveling with a minor, it is your total responsibility.

Equipment care

It is delivered in perfect condition.
Damage or loss will be charged as replacement.

💡 Tips for a better experience
Ideal for use during calmer sea hours (early morning or late afternoon).
Always keep the vest on.
If it's your first time, take a few minutes to get adjusted.
Avoid windy or drafty areas.

Important to keep in mind
Activities are carried out at the user's own risk.
We recommend always following the team's instructions.
We are not responsible for personal belongings during activities.

Our commitment:
May you experience Providencia as it should be—safe, organized, and with an experience you'll want to repeat.

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